I completely agree that the current limitation of having only one Customer Agent per HubSpot account is restrictive. It would be highly beneficial to have multiple customer agents tailored to different audiences and purposes.
For instance, having a customer agent specifically for client servicing for an individual product would allow us to provide detailed, personalized responses that are relevant only to our existing customers. This would ensure that our customers get precise answers that build their trust in our support system. On the other hand, having a separate customer agent for non-clients—such as cold leads or people unfamiliar with our offerings—would allow us to respond in a way that focuses on education and nurturing those leads without overwhelming them with client-specific information.
Different audiences have distinct needs, and separating customer agents would help us better manage how we engage with them, resulting in more targeted communication, increased efficiency, and ultimately a better experience for everyone. Hope HubSpot takes this need into account soon!