It’s not difficult to understand that a business is likely to have varied Customer/Client/Internal needs, especially in Support. Having just one AI Agent available, and not even allowing the content it refers to filtered per chatbot is a basic error.
Honestly I’m disappointed but hardly surprised. First it was just the one Knowledge Base, then when they finally added multiple KBs as a feature they put it behind a paywall (don’t get me started on HubSpot’s dreadful pricing structure - let me pay per feature!).
Sort it out Hubspot, this is poor form.