Absolutely upvoted. This is required to have a seamless and unified customer chatflow experience. I have not seen a workaround other than having triggers per webpage but this is not feasible since we may have users on the same page having different needs (i.e. sales, support, etc.)
Please allow this! Would be super useful for those of us in double-sided marketkst (B2B2C)
This would be a very handy feature.
Would love this, even in a basic Sales + Service team setup you run into this immediately. Cheers!
@rsail - any updates for the thread since your last one?
Much needed feature for customers!
+1 This functionality is essential when multiple teams are involved in chat support.
Every team needs to have a clear overview in their conversation inboxes about what was done and what needs follow-up.
The lack of this function creates an extreme amount of additional administration and increases the risk of human error, additionally ruining the built-in statistics.
In addition, all the other ticketing systems have a solution for this.
Thank you for considering.
Needed. Hubspot competitors have had this functionality for years and continue to improve on it.
Upvote on this.
With the SLA option specified for each inbox, it would be essential to have the ability to route a conversation to different inboxes.
For example, customers with “Enterprise” subscriptions, should go to the Enterprise Inbox with a higher SLA.
While other customers with lesser SLA subscriptions, should go to the a different Inbox with a lower SLA.
+1 for sure.
Any update on this one?
Why hubspot is saying “we are working on” since 2019 and the idea is not developed?
Absolutely need this for the company I work for. PLEASE make it a priority, and agree with Grek within Hubspot the only workaround is linking different hubspot chatbots to different webpages, not an ideal solution.
@rsail - no updates for 18 months? C’mon!
another massive upvote - we had this in our old platform where you could “Choose a Department”
This definitely needs to be added. I find it baffling that it’s not a feature already. How are you meant to keep teams’ inboxes clean and organised when you’re stuck with a chatflow only using a single inbox?
+1
Hello team,
We are trying to implement chat within our organization, but I have just discovered that I cannot connect to multiple inboxes. Our business supports different departments, and we must have the ability to route the chat to the appropriate inbox (team). Would you know the estimated time of arrival for this feature? We are aiming to go live in Q2.
Feature absolutely needed
We have the same requirement. Different selections on the Chatflow are relevant to different teams. Therefore they need to go to separate HubSpot Inboxes for organization.
@rsail do we have an update on this feature being implemented? It should be an option in the Chatflow editing page.
Hi, This is absolutely painful to our company that this feature is still -- in 2024 -- not part of HubSpot. Did this get dropped from the roadmap?