Essential to using HS across the board. We use Marketing, CRM, and Service with only 1 chat flow on our website. There are small workaround such as setting chatflow priorities in which we can select which chat flow they will enroll with depending on the page of our website they are currently on. However, I’d like to simply change the inbox of a chat if the customer selects a certain option on our chatflow. Having a team of service reps, sales reps, marketing reps, etc. in one inbox is very messy and even overbearing at times with so many eyes on the same conversations.
1. Allow for work flow creation as follows. Right now it is read only. But you can see the option is technically there in this custom workflow I started.
2. Allow for more security on inboxes. I understand the concept of not allowing specific users to make changes in an inbox. I would prefer if that user does not have permission, that they cannot see that inbox at all. This just make simple sense to me. I dont think anyone would want their service reps snooping around the sales teams inbox and vice versa. Just doesnt make sense.