# Allow file upload during ticket creation **URL:** \ **Category:** HubSpot Ideas\ **Created:** [December 13, 2019, 8:30am UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703 "2019-12-13T08:30:13Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![danslb](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/danslb/32/62359_2.png) [@danslb](https://community.hubspot.com/u/danslb)\ **Post date:** [December 13, 2019, 8:30am UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/1 "2019-12-13T08:30:13Z")
When creating the support ticket, the Upload File property does not allow uploading a file from PC. I would like to request that this feature be added. ---
**Author:** ![Heggenes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/heggenes/32/1529_2.png) [@Heggenes](https://community.hubspot.com/u/Heggenes)\ **Post date:** [May 21, 2021, 7:14am UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/2 "2021-05-21T07:14:45Z")
Any updates on this? I have the same need, also there is some missleading options on this. I am able to create the property but when im trying to add the custom field to my Ticket form im not able to, since the field is not supported. This should not be a option since its not working. So please fix this. ---
**Author:** ![KPrivett](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/kprivett/32/102945_2.png) [@KPrivett](https://community.hubspot.com/u/KPrivett)\ **Post date:** [October 15, 2021, 8:00am UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/3 "2021-10-15T08:00:34Z")
We have the same need. Has there been any progress on this? I also tried to create a custom property with the Feild Type as **file** , but it just ends up putting in a text field. ![KPrivett_1-1634284803008.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/e/0/e0b7c220866b74643278377fe0c1d858da19393f.png) Thanks! ---
**Author:** ![LPereira3](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/lpereira3/32/7115_2.png) [@LPereira3](https://community.hubspot.com/u/LPereira3)\ **Post date:** [November 12, 2021, 7:14pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/4 "2021-11-12T19:14:12Z")
This function would significantly reduce the time it takes our team to request new pricing from our ops team. They would have opted for the service hub if it had this ability. Without it, and the attachments section having no way of sorting or organizing, they have decided not to use HubSpot for this process - which I know would have been ideal for this type of process… I know this is possible through forms but why can’t it be possible internally within a deal?? ---
**Author:** ![MPelamonia](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/mpelamonia/32/68400_2.png) [@MPelamonia](https://community.hubspot.com/u/MPelamonia)\ **Post date:** [December 3, 2021, 1:55pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/5 "2021-12-03T13:55:25Z")
This would be very helpful. Our team would love to add screenshots to bugs and other issues we keep track of with tickets! ---
**Author:** ![GnHAutomation](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/gnhautomation/32/64282_2.png) [@GnHAutomation](https://community.hubspot.com/u/GnHAutomation)\ **Post date:** [March 9, 2022, 6:21am UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/6 "2022-03-09T06:21:20Z")
+1 Agree. ---
**Author:** ![lucaslooi](https://avatars.discourse-cdn.com/v4/letter/l/edb3f5/32.png) [@lucaslooi](https://community.hubspot.com/u/lucaslooi)\ **Post date:** [April 29, 2022, 6:30pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/7 "2022-04-29T18:30:52Z")
+1 This seems to be a no-brainer to get fixed. I was looking also into making a File Upload a required information to be done when moving from one Ticket Status to another. But right now the File Upload is just a box to input text. ---
**Author:** ![CoralieT](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/coraliet/32/24356_2.png) [@CoralieT](https://community.hubspot.com/u/CoralieT)\ **Post date:** [July 12, 2022, 11:46am UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/8 "2022-07-12T11:46:27Z")
+1 should be available because teams creating a ticket can not go back to the ticket to attach files. ---
**Author:** ![JodieG](https://avatars.discourse-cdn.com/v4/letter/j/9f8e36/32.png) [@JodieG](https://community.hubspot.com/u/JodieG)\ **Post date:** [September 28, 2022, 10:45pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/9 "2022-09-28T22:45:24Z")
Yes please!! Like, this has been almost 3 years! ---
**Author:** ![dforsythe11](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dforsythe11/32/29572_2.png) [@dforsythe11](https://community.hubspot.com/u/dforsythe11)\ **Post date:** [October 19, 2022, 5:31pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/10 "2022-10-19T17:31:02Z")
It should also be available in custom objects as well! ---
**Author:** ![GRay17](https://avatars.discourse-cdn.com/v4/letter/g/7c8e57/32.png) [@GRay17](https://community.hubspot.com/u/GRay17)\ **Post date:** [June 6, 2023, 3:24pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/11 "2023-06-06T15:24:20Z")
Please add the ability to attached docs to tickets. Ideally at the ticket creation stage. ---
**Author:** ![KNickolay](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/knickolay/32/72215_2.png) [@KNickolay](https://community.hubspot.com/u/KNickolay)\ **Post date:** [July 27, 2023, 3:21pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/12 "2023-07-27T15:21:38Z")
We would love to see this ability! We have had to do custom forms rather than use the native HubSpot ticket creation to alleviate this requirement -- would love to use HubSpot’s native features, but file attachments are a must and are required due to conditional logic. We would be SO happy if this were added. Thanks! ---
**Author:** ![BHHIV](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/bhhiv/32/78471_2.png) [@BHHIV](https://community.hubspot.com/u/BHHIV)\ **Post date:** [October 31, 2023, 4:47pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/13 "2023-10-31T16:47:43Z")
Shocked this is not live yet… ---
**Author:** ![DCarter9](https://avatars.discourse-cdn.com/v4/letter/d/49beb7/32.png) [@DCarter9](https://community.hubspot.com/u/DCarter9)\ **Post date:** [March 15, 2024, 1:57pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/14 "2024-03-15T13:57:02Z")
@hubspot I know the capability to open a ticket and add an attachment as a note is only two clicks away. It would be beneficial to have the ability to add the attachment to the ticket creation form for times when my Sales team that doesn’t have access to the Service pipelines and rarely log in to hubspot would like to use their Hubspot Outlook addin to forward on a purchase order. The current process we have is that they will forward the email on to customer support that has the attachment on it. That causes problems because emails can get associated with the sales rep rather than the customer or there is a lot of email conversation inline on the email chain that the service rep doesn’t need to read. Finally We have automation to move purchase order email attachments moved this way to a file repository. However since the sales rep can’t select which files get forwarded we end up having to clean up a lot of images that people use in their signatures. It would be a lot easier for everyone if they could use their add-in to add a ticket and drag and drop that file from the email to the property in the ticket creation form. ---
**Author:** ![JessieS](https://avatars.discourse-cdn.com/v4/letter/j/b5e925/32.png) [@JessieS](https://community.hubspot.com/u/JessieS)\ **Post date:** [April 18, 2024, 5:25pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/15 "2024-04-18T17:25:52Z")
+1 for a customer! ---
**Author:** ![erika\_clark](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/erika_clark/32/23295_2.png) [@erika\_clark](https://community.hubspot.com/u/erika_clark)\ **Post date:** [January 16, 2026, 10:35pm UTC](https://community.hubspot.com/t/allow-file-upload-during-ticket-creation/17703/16 "2026-01-16T22:35:25Z")
Drag and drop would be great! Also agree with being able to add a screenshot in the description or even a comment instead of having to select it from My Documents and upload.