Managing a high volume of tickets in Help Desk currently requires many actions to be performed one ticket at a time.
It would be very useful to introduce bulk actions directly within the Help Desk workspace, allowing users to select multiple tickets and perform the same action across all of them.
Requested bulk actions
Some of the most useful actions would be:
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Send a reply in bulk to multiple selected tickets.
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Apply or enroll tickets in a macro in bulk.
Why this would be useful
There are many situations where the same action needs to be applied to a group of tickets, for example during incidents, recurring support cases, operational updates, or high-volume workflows.
Having to open and manage each ticket individually creates unnecessary manual work and makes Help Desk less efficient for larger support teams.
Adding bulk actions would make it much easier to manage high ticket volumes and would significantly improve operational efficiency within the Help Desk workspace.