# Allow customization of Global Search quick actions

**URL:** <https://community.hubspot.com/t/allow-customization-of-global-search-quick-actions/157698>\
**Category:** HubSpot Ideas\
**Tags:** global-navigation\
**Created:** [September 1, 2026, 1:01pm UTC](https://community.hubspot.com/t/allow-customization-of-global-search-quick-actions/157698 "2026-09-01T13:01:33Z")\
**Posts on this page:** 1\
**Page:** 1

<div class="post-metadata">

**Author:** ![ariellincoln](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ariellincoln/32/19464_2.png) [@ariellincoln](https://community.hubspot.com/u/ariellincoln)\
**Post date:** [September 1, 2026, 1:01pm UTC](https://community.hubspot.com/t/allow-customization-of-global-search-quick-actions/157698/1 "2026-09-01T13:01:33Z")

</div>

**Description**  
Today, the quick actions that appear in the Global Search are fixed and determined by HubSpot based on the object or asset type (e.g., Call, Email, Add note, Edit, View recipients, etc.). These are helpful, but they’re not always the best fit for each team’s most common workflows.

For example, different teams prioritize different actions:

- Sales may primarily need **Log call** , **Create deal** , or **Create task**.
- Support may want **Create ticket** , **Assign ticket** , or **Add comment**.
- Marketing may care more about **Edit** , **Clone** , or **View performance** on assets.

Because the quick actions are not configurable, users sometimes see actions they rarely use while the actions they use dozens of times a day are not surfaced, which slows down power users and makes it harder to drive consistent processes.

**Proposed improvement**  
Add a way to customize Global Search quick actions, ideally with both user-level and admin-level controls:

1. **User-level preferences**

2. **Admin defaults / governance**

3. **Quality-of-life enhancements** (optional, but powerful)

**Value / impact**

- Speeds up daily workflows for power users who live in Global Search.
- Helps teams standardize on recommended processes by surfacing the “right” actions first.
- Reduces misclicks on rarely used actions.
- Makes Global Search feel more tailored and powerful for different teams (Sales, Service, Marketing, Ops).