Please allow customer satisfaction surveys to create a URL that can be embedded in other forms of communications. Right now, the surveys can only go out to an email group that is created within Hubspot or treated as a pop-up on your website. For example, we have a webinar event through Zoom that people registered for - I need to send just those people an email with the feedback/customer satisfaction survey, as required by licensing. So, now I have to download my registration list from Zoom, then upload all those people I presume, as a static list into Hubspot, and then email them out that way. That is an unnecssary step. I should be able to create an email either through my outlook or directly from that webinar in Zoom with a URL link (to the Hubspot survey) for them to complete the survey. Thank you!
Allow customer satisfaction surveys to create a URL that can be embedded in other forms of communica
We would love to be able to hyperlink CSAT surveys in our CSMs email signatures, so that all of our customers have the opportunity to leave feedback.
This is a big blocker for us. Not all surveys end up at the inbox of customers due to filters/blockers, so we NEED to get the URL to send it ourselves in a direct email if not delivered.