@James6 My team is having soooo many issues with the Hubspot Outlook Add-In, it’s so far behind the same function in SalesForce and other CRMs that it should be embarrassing for Hubspot! Good news though, I did figure out how to change the default “check all Deals boxes issue.” When you type a new email, click the little blue “i” button next to deals in the side bar, it will show a link to “Log and Track Settings,” from there uncheck the default Deals button. This will change the default to leave all Deals boxes unchecked.
My big issue is that Hubspot only lists 3 deals in the side bar, and it still includes old/stale Closed-Won and Closed-Lost Deals, so I have to do a custom search to pull up the newer Deal that I actually want to associate my email to. Per usual, haven’t heard a peep from Hubspot on this issue. In fact, I haven’t seen any reply from Hubspot on any of the hundreds of requests related to their new Outlook Add-In. Hoping that Hubspot will some day have a client service team big enough to at least respond to all of our requests here. We’re thinking of switching back to SalesForce because Hubspot’s Ideas page is useless and their response rate has to be close to 0%…