Allow creation of custom Conversation Properties

Zaridan · October 16, 2023, 10:45pm

Please.

FMahmood0 · May 14, 2025, 2:07pm

Please allow this feature - we use live chats as a basis of contact and then create tickets - it is not possible to report effectively without this!

Topic		Replies	Views
Ability to see and add to Conversations properties HubSpot Ideas conversations-inbox	0	412	January 16, 2025
Add customizable conversation properties and build analytics report. HubSpot Ideas conversations-inbox , analytics-tools	0	343	March 31, 2025
Make conversation properties in workflows editable HubSpot Ideas workflows , conversations-inbox	5	1662	October 28, 2024
Make Email/Conversation properties visible within HubSpot UI HubSpot Ideas workflows , conversations-inbox	0	73	February 10, 2026
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