In additon to the reasons listed above, I was trying to do this today so that I could utilize the Smart Rules within the email platform. I wanted to create smart rules of an automated email based on a ticket property, but you can only do that with a list or a contact lifecycle stage. Since I can’t create a list based on ticket properties, this totally eliminates by ability to do any kind of smart content. Although you can put in personalization based on ticket properties, my goal was to make some of the contact information in the email smart based on the ticket owner, which isn’t personalization.