what lukecro mentions above is really needed! being able to enroll users into multiple sequence campaigns across different verticals of the company will hugely help productivity, workflow and KPIs…as well as deliver relevant info to the end user/recipient.
Agreed! This would be very useful for different segments, pricing updates, small sales incentives or cross-collaboration between sales and customer success.
YES! We use sequences with our clients and partners for multiple items. We need this functionality as well.
@hubspot How many people are needed for this to be implemented?
I agree.
I have an outbound email sequence that starts with a LinkedIn Connection request. If someone accepts my connection (say 3 days later), I want to add them to a LinkedIn messaging sequence running simultaneously to my emails.
NightWare markets an FDA regulated medical device for the treatment of nightmares associated with PTSD. Our main customer contact are licensed healthcare providers who prescribe this device. That customer is our pipeline for new sales, but also responsible for patient support. On the commercial side, I need to be able to create sequences to encourage sales but my colleague, our Chief Medical Officer and Medical Science Manager, also needs to create sequences to offer medical support for the device to ensure the clinician has an open line to us for questions about their patients or the data that we provide during treatment. So…same customer…different workstreams from different personnel all providing sales and customer support to the same customer contact.
This restriction is particularly problematic if you have a small set of repeat customers with various teams all engaging the same customer providing different types of support.
Agreed. This should be changed immediately.
I just sent an email to hubspot support, as it looks like the community
team does not monitor these threads that closely.
When is this going to be supported? Is there a plan to support? This is a very important feature needed.
YES!!! I’ve been asking for this for years. Please
give us the ability to enroll a contact into multiple sequences!
+1 for my organization and my 20 sales reps
Upvote + 1
We need this too! Useful to enroll a customer in 2 sequences for 2 differents subjects at once.
This makes it very hard to use sequences with active customers. We have 3 unique products, with 1 unique product specialists for each different product. So multiple people at our company need to be working with the same customer contact to onboard different products. But we can’t do this without being able to add 1 contact to multiple sequences, or making it more complex and picky with a workflow.
Posting on behalf of a customer
“We often have to send quotes for more than 1 deal to the same contact” and due to not being able to enroll contacts into multiple sequences, “for now we will just email the other quote” (manually, outside of the sequence)
Great idea, this is a problem alos see when using Hubspot for business development acitivites! Hubspot is a great tool but having this would be a great feature!
We’re in the Real Estate industry and we send 1:1 emails if we have a new property listing. And some buyers are interested in multiple councils so it’s really possible for them to be in multiple sequences. I hope this will be reviewed soon and actioned.
+1. This would be super helpful.
Our support team as well as sales team uses sequences to manage a normal cadence to engage with our clients, but can only enrol in one at a time so if my support team has already enrolled a client, I am no longer able to enrol them. Please update this setting!
@hubspot any chance you can take these many requests into consideration?