Need to be able to log and track a group sales shared mailbox from the desktop app. Currently can only track individual mailboxes
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Just spent all morning trying to work out what I was doing wrong… shocking that this isn’t possible currently… add my vote for this to get fixed, shared mailboxes are a must in our organisation!
Good idea!
We are increasingly finding issues with the Outlook desktop version of the plug-in such as recently an issue with the certificate used to sign the ClickOnce deployment. The desktop plug-in is the only way we can track emails from shared mailboxes. I imagine lots of businesses use a shared mailbox, not personal mailboxes, when communicating with clients and customers.
We would love to be able to ditch the old VSTO-based plug-in and use the new Office 365 “web” add-in for a shared mailbox.
For that to happen, we have to be able to sign into the HubSpot plug in with a personal account (so we know who is sending the emails), but track their emails from the shared mailbox.
It’s astounding this is still being considered 6 years later without any action. Shared mailboxes and Help Desk should work hand-in-hand. That would be logical. Instead we have to workaround by assigning Exchange Online licenses to each shared mailbox in order to load into HubSpot. This is currently costing us £hundreds each month in license fees and associated security costs. I’ll check back in in another 6 years I guess…