We have been relying on this functionality working in the Conversations Inbox… I didnt realise the attachments in the Sales Hub is still in Beta…?!
If a contact has forwarded an email with attachments and even worse forwarded an email with an email attached that includes attachments they dont populate! This might sound overly complicated but it is a fairly normal occurance for companies sending PO/Quotes and Orders across multiple departments.
The functionality showing attachments within Hubspot is not reliable.