None of my emails are being counted as Opened in my activity feed. All stay Unopened even when that’s not the case.
Hey @RMitchell,
I would recommend starting with this article, which outlines some common reasons why emails will not track: Your email was not tracked with HubSpot Sales. One common reason mentioned in that article is if you are sending emails in plain text mode, this will inhibit the ability to track email opens and clicks.
Thank you,
Jenny
I’ve taken all steps outlined here, and this is not a fix.
Hi @DianneRobbins,
If the information outlined in the article is not resolving your issue can you please provide the following information to this thread or through a direct message to myself?
1. A screenshot of an email you are sending from your inbox (showing the track and log options checked off) to an inbox you can access (but with a different email domain).
2. A screenshot of the email opened by your personal email
3. A screenshot of your notification stream
Additionally, can you please confirm if the emails are being logged in your portal despite not being tracked? Is this happening for all emails or only certain emails?
Thank you,
Jenny
Hi, Jenny.
I ended up uninstalling the Hubspot Chrome extension and then reinstalled it, and now it’s working.
Thank you.
Dianne.