# All emails creating tickets

**URL:** <https://community.hubspot.com/t/all-emails-creating-tickets/126314>\
**Category:** Sales Email\
**Tags:** professional\
**Created:** [February 18, 2025, 5:09pm UTC](https://community.hubspot.com/t/all-emails-creating-tickets/126314 "2025-02-18T17:09:29Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![CClement76](https://avatars.discourse-cdn.com/v4/letter/c/a9adbd/32.png) [@CClement76](https://community.hubspot.com/u/CClement76)\
**Post date:** [February 18, 2025, 5:09pm UTC](https://community.hubspot.com/t/all-emails-creating-tickets/126314/1 "2025-02-18T17:09:29Z")

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All customer emails being sent to me in Outlook are now creating tickets in Hubspot and I’m not sure what I did! I finally was able to get my work email (not a general "support@) email into Hubspot but now all of my Outlook responses are creating tickets, help?

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 18, 2025, 5:11pm UTC](https://community.hubspot.com/t/all-emails-creating-tickets/126314/2 "2025-02-18T17:11:33Z")

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Hi @CClement76,

It sounds like you set up your personal email address as a teams email address for a conversations inbox (which is set up to create tickets). [Connect channels to the conversations inbox](https://knowledge.hubspot.com/inbox/connect-channels-to-the-conversations-inbox#connect-and-customize-a-team-email-channel)

This conversations inbox is meant for team email addresses only, not for your personal email address. You would have to disconnect your address there, then reconnect it as a personal inbox: [Connect your personal email](https://knowledge.hubspot.com/connected-email/connect-your-inbox-to-hubspot)

Best regards

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**Author:** ![CClement76](https://avatars.discourse-cdn.com/v4/letter/c/a9adbd/32.png) [@CClement76](https://community.hubspot.com/u/CClement76)\
**Post date:** [February 18, 2025, 5:23pm UTC](https://community.hubspot.com/t/all-emails-creating-tickets/126314/3 "2025-02-18T17:23:01Z")

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Thank you. I cannot find that I have a shared inbox but I keep getting this message when I try to connect it using the 2nd method you mentioned:  
[cid:35b938ae-c5f5-4706-9a17-3b720ae1cf9c]

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**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\
**Post date:** [February 18, 2025, 5:24pm UTC](https://community.hubspot.com/t/all-emails-creating-tickets/126314/4 "2025-02-18T17:24:11Z")

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@CClement76 I’m not seeing a screenshot in your reply, unfortunately.