# All Contacts Disappeared **URL:** \ **Category:** CRM\ **Tags:** contacts\ **Created:** [June 25, 2021, 11:31pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632 "2021-06-25T23:31:43Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![leverage-m](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leverage-m/32/97852_2.png) [@leverage-m](https://community.hubspot.com/u/leverage-m)\ **Post date:** [June 25, 2021, 11:31pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/1 "2021-06-25T23:31:43Z")
Hello, I manually entered at least 100 contacts and companies a few months ago. They were there for at least a few days. I just logged in and none of them are there. I am desperate to have these because I deleted them from where I had them before. How is it possible that they just vanished? There is 1 hubspot company and 2 hubspot contacts. ![Screen Shot 2021-06-25 at 19.30.48.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/a/9/a91711db3018edcbd0b91377a136ce7219ef891e.png) ![Screen Shot 2021-06-25 at 19.31.02.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/8/5/85e02a97472e7ace10aeafbab8d0d3e7ebb677ee.png) Thanks in advance, Michelle ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 26, 2021, 5:30am UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/2 "2021-06-26T05:30:21Z")
Hi @leverage-m, Are you the super admin (full permissions) in your portal or are there other users who might have changed your permissions? If someone has changed your [contact access](https://knowledge.hubspot.com/settings/hubspot-user-permissions-guide#object-access), it would look like these contacts are gone – they’d still be there but you can’t see them. An admin might have changed your permissions to “owned only” contacts. If these contacts didn’t have a contact owner or another owner than you, they’d disappear for you. There’s also a chance that someone deleted these contacts. You can use the recycle bin to restore contacts up to 90 days after they were deleted. This article explains where to check and [how to restore](https://knowledge.hubspot.com/contacts/restore-deleted-contacts-companies-deals-or-tickets). Lastly, is there any integration that you have with another solution and which might have made the change to your HubSpot contacts? This would be unusual but not impossible. Navigate to _Settings_ \> _Integrations_ \> _Connected apps_ and let me know if anything in there has access to to contact records. Hope this helps! ---
**Author:** ![leverage-m](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leverage-m/32/97852_2.png) [@leverage-m](https://community.hubspot.com/u/leverage-m)\ **Post date:** [June 26, 2021, 12:57pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/3 "2021-06-26T12:57:51Z")
Hi @karstenkoehler, Thanks for the quick response. I’m starting to get really worried though that all my work is really lost. I am in shock. Here are the responses to your questions. I’m happy to send any screen shots, if it would help. Are you the super admin (full permissions) in your portal or are there other users who might have changed your permissions? \>\>\> I am the super admin. There’s also a chance that someone deleted these contacts. \>\>\> There are no other users. I went to restore and it reads that you do not have contacts to restore. I’m pretty sure that it was more than 90 days ago that I entered these. Lastly, is there any integration that you have with another solution and which might have made the change to your HubSpot contacts? \>\>\> There are no connected apps. Thanks again! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 26, 2021, 1:31pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/4 "2021-06-26T13:31:45Z")
Hi @leverage-m, Is there any chance you’re [logged into another portal](https://knowledge.hubspot.com/account/manage-multiple-hubspot-accounts)? Best regards! ---
**Author:** ![leverage-m](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leverage-m/32/97852_2.png) [@leverage-m](https://community.hubspot.com/u/leverage-m)\ **Post date:** [June 26, 2021, 1:36pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/5 "2021-06-26T13:36:59Z")
Hi @karstenkoehler, I wondered the same thing. I verified that in the top right corner is my company name. And the user has my name as well. I know that some platforms allow you to login via google or directly on their url. I’m thinking of Insightly. It’s been so long that I logged into Hubspot that I don’t remember how I did it before. All I did was use the credentials I saved in 1Password and I was able to successfully login. Is there anything like this with Hubspot? Would that change what I see? Thank you! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 26, 2021, 2:34pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/6 "2021-06-26T14:34:07Z")
Hi @leverage-m, HubSpot would’ve guided you through the setup of a new portal if that’s what you were doing by accident – so unless you remember the setup wizard when you last logged in, that’s probably not it. Still, are there any other traces of your work in HubSpot? Have you imported contacts? In that case, they should show up under _Menu_ \> _Contacts_ \> _Contacts_ \> _Imports_. Have you created active lists, filters, custom properties? If yes, are they still there? Best regards! ---
**Author:** ![leverage-m](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leverage-m/32/97852_2.png) [@leverage-m](https://community.hubspot.com/u/leverage-m)\ **Post date:** [June 26, 2021, 2:47pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/7 "2021-06-26T14:47:58Z")
Hi @karstenkoehler, No, there is no import. I entered them manually and I had checked the import history. Nothing is there. I do not remember creating lists, filters or custom properties. I remember putting notes in several contacts. I may have even created a custom field but not sure. I know I customized the colums when you look at contacts/companies. My customization is not there. I’m happy to share my login to help with this. It sounds like it might still be a mystery still. Thanks! ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 26, 2021, 2:52pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/8 "2021-06-26T14:52:20Z")
Hi @leverage-m, Can you go back in your email inbox and check for notifications that you got when you first started entering contact data? Any email notification should do, try to click through one of those emails and HubSpot should take you to the correct portal – either it’s another one or you’re already in it. These emails will usually also refer to the portal ID. You can check whether it’s the same one. Best regards! ---
**Author:** ![leverage-m](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/leverage-m/32/97852_2.png) [@leverage-m](https://community.hubspot.com/u/leverage-m)\ **Post date:** [June 26, 2021, 2:59pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/9 "2021-06-26T14:59:32Z")
Hi @karstenkoehler, I found my welcome email and clicked on the Login button. It takes me to the same place without any contacts. This is starting to sound like they are all really lost. I really appreciate your help. Now I don’t feel like I can trust the platform even though I know it’s great. I’m really worried now. Thanks again. ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [June 26, 2021, 3:04pm UTC](https://community.hubspot.com/t/all-contacts-disappeared/39632/10 "2021-06-26T15:04:04Z")
Hi @leverage-m, To rule out that someone else did this, you could check your [account activity history](https://knowledge.hubspot.com/account/export-account-activity-history). But overall, yes, it sounds like they’re gone for good. Are you on a paid subscription? In that case, you can reach out to HubSpot technical support in-app (purple widget on the lower right of the screen). Best regards!