When I going into Market Emails, and choose the email that I have created, and want to send, the Send to Recipients dropdown, doesn’t include all contacts, there were 23 missing.
I went through the list and found the 23 missing, these I had to manually find through the Search function, and add them in that way.
Anyone know why this would be the case, and how to resolve it, other than a manual search?
Hi @CraigDouglasREA,
The recipients dropdown in the email editor is only a quick search. Using HubSpot in the past years I’ve also noticed this. Unless you have a very small contact database, HubSpot will only give you a preview here. In bigger portals (>500.000 contacts), the dropdown won’t populate at all before you correctly type an email address or list name.
That’s why it’s generally better practice to manage your contacts in the lists tool and to include recipient lists – rather than selecting individual contacts in the dropdown. List creation is explained here: Create segments
The only time I’m looking for individual contacts in the dropdown is when I want to add colleagues or myself to the list.
Hope this helps!
Many thanks, I thought there must be a better way 