Has anyone had this problem, Aircall has been logging internal calls. Is there any solution to this on Aircalls end or should we just solve this problem on Hubspots end.
Hi @SEsposito4 ,
The Aircall-HubSpot integration documentation (Aircall Help Center | How to configure the HubSpot integration) doesn’t mention a direct “exclude internal calls” option. The best way to handle internal calls typically involves using HubSpot’s filtering and reporting features:
- Set up custom filters or reports that exclude calls where the caller or receiver is an internal extension or known internal number.
- Use Aircall tags or call outcomes to mark internal calls and then exclude those from your reports.
- Build HubSpot workflows or report filters to ignore calls tagged as internal.
Next Steps:
It’s still a good idea to contact Aircall Support (Aircall Help Center) directly. They may have undocumented features or recommended best practices for filtering internal calls in the integration settings that aren’t publicly highlighted.
Hope this helps keep your call data clean and your reports accurate!