# AI enabled customer service chat

**URL:** <https://community.hubspot.com/t/ai-enabled-customer-service-chat/74394>\
**Category:** HubSpot Ideas\
**Tags:** chatflows\
**Created:** [February 2, 2023, 10:07pm UTC](https://community.hubspot.com/t/ai-enabled-customer-service-chat/74394 "2023-02-02T22:07:16Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![bwat](https://avatars.discourse-cdn.com/v4/letter/b/b5a626/32.png) [@bwat](https://community.hubspot.com/u/bwat)\
**Post date:** [February 2, 2023, 10:07pm UTC](https://community.hubspot.com/t/ai-enabled-customer-service-chat/74394/1 "2023-02-02T22:07:16Z")

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Use an LLM similar to ChatGPT to learn the knowledge base and then be able to answer customer questions in the in-app chat.

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**Author:** ![JanJordaan](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/janjordaan/32/99426_2.png) [@JanJordaan](https://community.hubspot.com/u/JanJordaan)\
**Post date:** [April 4, 2023, 7:19am UTC](https://community.hubspot.com/t/ai-enabled-customer-service-chat/74394/2 "2023-04-04T07:19:08Z")

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There are duplicates of this request - [https://community.hubspot.com/t5/HubSpot-Ideas/Add-ChatGPT-to-Hubspot-Chat-Function/idi-p/750959?search-action-id=65219715059&search-result-uid=750959](https://community.hubspot.com/t5/HubSpot-Ideas/Add-ChatGPT-to-Hubspot-Chat-Function/idi-p/750959?search-action-id=65219715059&search-result-uid=750959)