When a user clicks the “Transfer” button offered by the Breeze AI chatbot, the “Breeze agent ticket status for customer service” property only takes a value if an agent is available.
It would be extremely useful if it took a value as soon as the user clicked or entered an email address.
The requirement: In the Support Center, I would like tickets created by the AI chatbot to appear in a view among other open tickets to be processed only when the user has chosen to be connected to a human, never before that to avoid spam.
To do this, I would need to rely on a property.