# AEO Fundamentals Credential not loading **URL:** \ **Category:** HubSpot Academy Support\ **Tags:** troubleshooting\ **Created:** [October 1, 2026, 7:17pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626 "2026-10-01T19:17:07Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![ReneeT](https://avatars.discourse-cdn.com/v4/letter/r/77aa72/32.png) [@ReneeT](https://community.hubspot.com/u/ReneeT)\ **Post date:** [October 1, 2026, 7:17pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/1 "2026-10-01T19:17:07Z")
I completed the AEO Fundamentals course exam (and passed) but my credential isn’t loading. I’ve tried trouble shooting with the chat bot, but no luck. I’ve had the scrolling wheel for about 30 mins. How can I get a copy of my certificate (to post on LinkedIn)? ---
**Author:** ![APernell](https://avatars.discourse-cdn.com/v4/letter/a/b9e5f3/32.png) [@APernell](https://community.hubspot.com/u/APernell)\ **Post date:** [October 1, 2026, 7:50pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/2 "2026-10-01T19:50:45Z")
Hello @ReneeT , Thank you for reaching out to the academy community board! I’m happy to help out with this. Do you get the same error when you try and download this from the MY profile page? Thank you! The Academy team ---
**Author:** ![ReneeT](https://avatars.discourse-cdn.com/v4/letter/r/77aa72/32.png) [@ReneeT](https://community.hubspot.com/u/ReneeT)\ **Post date:** [October 1, 2026, 8:01pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/3 "2026-10-01T20:01:03Z")
Nothing is showing up on my profile page (other than the ability to edit my profile). I’ve already hard refreshed and cleared my cache. But no luck. I also tried searching for the certificate by filtering in My Learning, but as soon as I select completed (from the Progress dropdown) the course disappears (as though it’s not completed). ---
**Author:** ![ReneeT](https://avatars.discourse-cdn.com/v4/letter/r/77aa72/32.png) [@ReneeT](https://community.hubspot.com/u/ReneeT)\ **Post date:** [October 2, 2026, 4:21pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/5 "2026-10-02T16:21:46Z")
@APernell - Any update on this? ---
**Author:** ![ReneeT](https://avatars.discourse-cdn.com/v4/letter/r/77aa72/32.png) [@ReneeT](https://community.hubspot.com/u/ReneeT)\ **Post date:** [October 2, 2026, 6:44pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/6 "2026-10-02T18:44:21Z")
@APernell - After 24 hours of the spinning wheel, I’m now getting a new message: “Exam passed but award not generated” It tells me to refresh the page. I did. But just get the same message/no certificate ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [October 6, 2026, 7:03pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/7 "2026-10-06T19:03:32Z")
Hey @ReneeT, Thanks for your patience while we looked into this! Our team has deployed a fix, and we’re seeing it resolve the issue for other users. Could you please give it another try and let us know if you still run into any trouble? Thanks you! Sam, Community Manager ---
**Author:** ![ReneeT](https://avatars.discourse-cdn.com/v4/letter/r/77aa72/32.png) [@ReneeT](https://community.hubspot.com/u/ReneeT)\ **Post date:** [October 6, 2026, 7:44pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/8 "2026-10-06T19:44:21Z")
It’s fixed!!! Thanks so much for your help! ---
**Author:** ![stassey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/stassey/32/36_2.png) [@stassey](https://community.hubspot.com/u/stassey)\ **Post date:** [October 6, 2026, 7:51pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/9 "2026-10-06T19:51:27Z")
Happy to hear @ReneeT!! Thanks for reaching back out to confirm 🙂 hope oyu have a wonderful rest of your week! Sam, Community Manager ---
**Author:** ![louisfrank](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/louisfrank/32/229108_2.png) [@louisfrank](https://community.hubspot.com/u/louisfrank)\ **Post date:** [October 6, 2026, 11:31pm UTC](https://community.hubspot.com/t/aeo-fundamentals-credential-not-loading/160626/10 "2026-10-06T23:31:06Z")
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