# Ads demo page not loading

**URL:** <https://community.hubspot.com/t/ads-demo-page-not-loading/33063>\
**Category:** HubSpot Academy Support\
**Created:** [March 11, 2021, 11:26pm UTC](https://community.hubspot.com/t/ads-demo-page-not-loading/33063 "2021-03-11T23:26:07Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![javieryebenes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/javieryebenes/32/8092_2.png) [@javieryebenes](https://community.hubspot.com/u/javieryebenes)\
**Post date:** [March 11, 2021, 11:26pm UTC](https://community.hubspot.com/t/ads-demo-page-not-loading/33063/1 "2021-03-11T23:26:07Z")

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Hello, I just completed the “Digital Advertising” certificate but when I open the link to the “Ads demo” page, the link takes me to a black page. I have also tried opening this link from the main navigation menu but I got the same result.

 ![39386iB8CD0BB2A843186E.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/7/b/7b2732464e8b76e8a1ff2bad53b3ad3862320c27.png)

[https://app.hubspot.com/ads-demo/3776607/](https://app.hubspot.com/ads-demo/3776607/)

Destination page:

 ![39387iC8466E8E6FBB3D35.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/3/7/3731592d9b6397f90a2b5798c4e48ef8413adcc8.png)

Can you please look at it? Thanks

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**Author:** ![RyanneH](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ryanneh/32/73843_2.png) [@RyanneH](https://community.hubspot.com/u/RyanneH)\
**Post date:** [March 12, 2021, 12:54am UTC](https://community.hubspot.com/t/ads-demo-page-not-loading/33063/2 "2021-03-12T00:54:58Z")

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Hi [@ja](https://community.hubspot.com/t5/user/viewprofilepage/user-id/67413) ,

Thanks for reaching out today! I’ve just attempted to load the URL shared and I am seeing content come through - included are some screenshots of what I see. Can you please attempt to load this URL on an [incogntio browser window](https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en#:~:text=You%20can%20also%20use%20a,Press%20%E2%8C%98%20%2B%20Shift%20%2B%20n.)? We may be seeing a caching issue at play here.

 ![39391i56BC86172AD61FC1.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/0/f/0ff6c6f3a20e81127b604e341bd5435f258366ce.png)

![39392i2F3D1ABED2F68000.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/f/d/fdaa1feaf1dd94fb14237e4d6bd77aa7691dc788.png)

Best,  
Ryanne

Academy Specialist

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<div class="post-metadata">

**Author:** ![javieryebenes](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/javieryebenes/32/8092_2.png) [@javieryebenes](https://community.hubspot.com/u/javieryebenes)\
**Post date:** [March 12, 2021, 2:17am UTC](https://community.hubspot.com/t/ads-demo-page-not-loading/33063/3 "2021-03-12T02:17:29Z")

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Thanks Ryanne, probably a cache lagging as you mentioned. It worked on an incognito window. Thanks! 😋