# Admin Visibility & Control for Users Globally Bounced

**URL:** <https://community.hubspot.com/t/admin-visibility-control-for-users-globally-bounced/147088>\
**Category:** HubSpot Ideas\
**Tags:** account-settings\
**Created:** [March 9, 2026, 4:13pm UTC](https://community.hubspot.com/t/admin-visibility-control-for-users-globally-bounced/147088 "2026-03-09T16:13:13Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![ncleland](https://avatars.discourse-cdn.com/v4/letter/n/9de0a6/32.png) [@ncleland](https://community.hubspot.com/u/ncleland)\
**Post date:** [March 9, 2026, 4:13pm UTC](https://community.hubspot.com/t/admin-visibility-control-for-users-globally-bounced/147088/1 "2026-03-09T16:13:13Z")

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As a HubSpot admin, I want visibility into users who are globally bounced and therefore unable to receive **internal HubSpot system emails** (such as password resets or other account-related notifications).

Today, I can see email errors when internal emails are sent via workflows, but I do **not** have visibility when system-triggered emails (e.g., password reset emails) bounce or fail. This makes it difficult to quickly identify whether the issue is related to email deliverability, a global bounce, or an internal system block.

Additionally, when these emails fail, HubSpot requires a series of troubleshooting steps on our end before escalating—often involving IT—which is time-consuming and delays resolution.

Having:

- Clear admin-level visibility into globally bounced users
- Transparency into delivery status for system emails (like password resets)
- The ability for admins to reset or unblock email delivery where appropriate

would significantly reduce investigation time, limit unnecessary IT involvement, and allow admins to identify and resolve issues much earlier in the process.