We would like to request the ability for HubSpot admins to control the “Create new contacts” setting within the HubSpot Outlook Sales Tool, either at the organization level or through default user settings.
Currently, when users log emails via the Outlook Sales Tool, HubSpot can automatically create new contacts—even when those contacts are not associated with a company and contain minimal or incomplete information. While this behavior can be useful in some scenarios, there is no admin-level option to disable or restrict this setting, unlike other global Sales Tool settings that admins can already manage.
Having the ability to turn off automatic contact creation would allow us to:
- Maintain a clean and accurate CRM
- Prevent contacts from being created without required data (company association, required properties, etc.)
- Ensure contacts are created intentionally through the HubSpot interface, where we enforce required fields and data standards
- Reduce unnecessary contacts in HubSpot, such as operational-only email recipients who are not influencers or decision-makers (e.g., insurance carriers or financial advisors)
This enhancement would significantly improve data governance for teams that prioritize CRM hygiene while still allowing flexibility for organizations that prefer automatic contact creation.