Hi, I’m new to HubSpot and have set up three work colleagues via the settings page. I received confirmation that a notification e-mail has been issued to them but nothing has been received. Has anyone come across this before and can help me resolve?
We’ve had issues at my company with the noreply@hubspot.com notifications getting caught in internal spam filters. Maybe you could ask the colleagues to add noreply@hubspot.com to their address book or check with your IT to make sure the address is allowlist
Thanks Leslie_Vanco much appreciated we will give that a go. Although I seemed to receive my mail fine!
Hi @Lsmith67,
Did the users that you added receive their emails after adding noreply@hubspot.com to their address books?
If not, please let me know and I can advise on next steps.
Thank you,
Jenny
Hi jsowyrda,
Unfortunately it did not work. One of the three colleagues set up info@hubspot as a recognised contact in our Outlook mail. I removed them as a use on HubSpot and added them again. I received the confirmation that an email notification would be sent but still nothing.
Any help greatly received.
I would recommend following the steps outlined in this article to ensure that your co-workers are able to recieve emails from HubSpot.
If they are still not receiving the emails after allowlist the IP addresses and adding all of the email addresses to their address books, I would recommend resending them emails from within the users area of HubSpot (if you click on the pencil icon you can prompt a ‘reset password email’ to be sent to their email addresses).
If you continue to have issues after taking these steps, please let me know and I will advise on next steps!
Thank you,
Jenny