I’m building an assistant chatbot to collect user information and by using openAPI I can retrieve the fields and push the data to hubspot to create a new contact, the API works where I can see the recordID of the new user that was created but the other collect fields such as name, email, phone number etc aren’t being displayed on hubspot. Can I get some assistance?
Hi, @MHINDS 
Welcome to the community. This is a tough one to troubleshoot via the community. It’s likely access to the chatbot + access to your portal would be required.
- What HubSpot endpoints are you using?
- Can you share an example payload?
- Are there any additional details you can share with our community members?
Thank you! — Jaycee
Hi,
- Well i’m integrating it with watsonx assistant chatbot, I have defined the scope (crm.contacts.read, crm.contacts.write).
- See attached API code
{
“openapi”: “3.0.3”,
“info”: {
"title": "HubSpot Contact Submission",
"version": "1.0.0"
},
“servers”: [
{
"url": "https://api.hubapi.com",
"description": "HubSpot CRM API Server"
}
],
“paths”: {
"/crm/v3/objects/contacts": {
"post": {
"summary": "Create a new contact in HubSpot",
"description": "This API accepts contact information from a form and submits it to HubSpot CRM",
"requestBody": {
"required": true,
"content": {
"application/json": {
"schema": {
"type": "object",
"properties": {
"firstname": {
"type": "string",
"description": "User's first name",
"example": "John"
},
"lastname": {
"type": "string",
"description": "User's last name",
"example": "Doe"
},
"email": {
"type": "string",
"description": "User's email address",
"example": "johndoe@example.com"
},
"phone\_number\_2": {
"type": "string",
"description": "User's phone number",
"example": "+1234567890"
}
},
"required": \["firstname", "lastname", "email", "phone\_number\_2"]
}
}
}
},
"responses": {
"201": {
"description": "Contact created successfully",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/ContactResponse"
}
}
}
},
"400": {
"description": "Invalid input, object invalid",
"content": {
"application/json": {
"schema": {
"$ref": "#/components/schemas/Error"
}
}
}
}
}
}
}
},
“components”: {
"schemas": {
"ContactResponse": {
"type": "object",
"properties": {
"id": {
"type": "string",
"description": "Unique ID of the created contact",
"example": "123456"
},
"status": {
"type": "string",
"description": "Response status",
"example": "success"
}
}
},
"Error": {
"type": "object",
"properties": {
"code": {
"type": "string",
"description": "Error code",
"example": "400"
},
"message": {
"type": "string",
"description": "Error message",
"example": "Invalid input"
}
}
}
},
"securitySchemes": {
"bearerAuth": {
"type": "http",
"scheme": "bearer",
"bearerFormat": "JWT"
}
}
},
“security”: [
{
"bearerAuth": \[]
}
],
“x-apiKey”: “*****************************************”
}
On the assistant chatbot, the user would enter their name etc, the API collects this information and uses the post method to push it to hubspot, the query was successful because a new contact was created with a recordID but the other fields are not displaying.