The call window UI recently changed so that calls open inside the “Notes” section, which
- “Hides” the “View Ticket” button for techs
- Requires extra clicks out of the notes to open the ticket, then a click back into the notes to take notes.
Proposal: Add a “View Ticket” button in the Notes view, so techs can take notes but also easily open the ticket without extra clicks.
Current State:
The view calls now open in without a “View Ticket” option and techs that are unaware of the “exit arrow” are left searchign for the ticket.
The view calls now open in.
Prior State:
The view calls used to open in (and that it returns to after clicking the arrow above) with the “View Ticket” button.
The view calls used to open in, and the view after clicking the arrow to exit the notes.
Thank you,
Mike