Add user signature to emails sent from Conversations

So crazy that Hubspot has so much basic functionality like this missing. I’d call this a bug rather than a feature request.

@user5327 agree!! still waiting!

Was about to implement our teams using the email inbox and now realise we can’t use it till the signature is sorted out.

This is SO so important. I don’t understand how this is not a feature yet.

This feature is extremely important!

This feature is needed!

It would also be nice if the ‘from name’ could be customized/changed when sending emails from general email addresses like sales@

Isn’t it great how there has been absolutley no feedback / comment from HubSpot on this as of yet.

HubSpot only ever seem to respond if they see an opportunity to increase your subscription fee.

Omg, this is such an important and basic feature!

When do you plan to implement it dear Hubspot Team???

Thanks

+1

Cannot believe signature and autoresponder options are not available for the conversations inbox.

This is exactly what my Team needs :slightly_smiling_face:

we need this. as enterprise customer, we can’t use email conversations because we legally need to have email signatures

I also have this probvlem - our company is trying to migrate from FreshDesk to HubSpot for customer service and so far we haven’t been able to fully match its functionality. To have a proper email signature of your company coming from your company’s team email address would be a sensible feature. Please address this. Many thanks.

I was trying to use Conversations as a replacement for Hubspot but the lack of signatures, autoresponders and the inability to create a new email or forward one from within the Conversations tab is a dealbreaker.

This is a serious need for our Service team as well. I’d like to have a generic signature for responding to Conversations.

I assume the original thinking of NOT showing the user’s signature is that Conversations may be different than email exchanges with a contact directly (from the contact, deal or ticket). That’s a really BAD assumption considering the conversations reply come from the group/generic email (e.g., sales@example.com) without ANY indication of the human (i.e., HubSpot user) sending the message.

Ironically, it’s much less important to have a signature when sending a personal email (from a user’s email address) from a contact, deal or ticket. At least in those scenarios, the recipient would see their name in the from address. Messages sent from the conversations email address (e.g., sales@example.com) without a signature feel very robotic, and will NOT encourage true “conversation”.

FIX THIS, please!

Yes please

This feature would be very useful for my sales team. Three people are using our Email inbox in HubSpot and it would be great if they could each add their personal signatures to replies. It would be great if you could also add subfolders so emails can be organized in a better way.

This should be a basic function. You can use signatures in text messages for a smart phone. Simple.

+1, we’ve recently switched over from another CRM and found that this feature helped communicate to customers which sales person was handling their current query.