Hey hey,
we would appreciate the feature, that email signatures will automatically be added when a team member replies to an email within the Conversations / Team inbox. Currently we are using snippets as a workaround, but that should not be the long team solution. Otherswise it doesnt make sense to add a team inbox to hubspot nor does it make sense for our customers to not be able who they are in contact with. Since we are customer centric, thats not what we want
Automatic email signatures work in Service Tickets but not in the Conversations Inbox. Please extend this functionality to conversations!
Seems like a pretty basic feature for an inbox, please add
We have several individuals on our team from different areas of the company (Marketing, Customer Service, Sales, Developer) who all respond to tickets. It would be great to have a generic signature just for tickets. That way our responses don’t seem weird coming from a Marketing Manager or a CTO, etc… instead they would all show one signature “Customer Success.”
Yes please!
Also adding sequences would be nice as well.
@granthbrown @brkn @Rhollifield @NickS Don’t you guys also need the bcc and cc function in the inbox? Right now you CAN’T see if a person is cc in an incoming e-mail…
And also, where is the “reply to all” or “forward” function?
For me… pretty critical and quite BASIC!
Upvote this one: https://community.hubspot.com/t5/HubSpot-Ideas/Email-Signature-in-Conversations-Team-inbox/idc-p/201319#M20529
Yesssss, please.
Please add functionality so that a standardized signature can appear on all ticket replies sent through HubSpot. We have several people replying to tickets and need to ensure that all tickets have a confidentiality message at the bottom of the reply. Thank you!
Dont you guys have problems seeing the cc’d persons? We miss this every time!
And attachments are not shown in the email body - a huge mistake.. All attached pictures from a signature are saved in the contact/ticket record as duplicates. Wow it’s confusing.
Please do this 
++1
This is so basic I can’t belive it’s not in the product.
Signatures from the user’s profile appear in Tickats but not in Conversations.
Given the likely nature of conversations, um, in Conversations this makes them very impersonal.
We’ll have to use snippets as a workaround for now, but not ideal.
Also we can’t add a company logo to a snippet workaround so double fail there too.
Come on HubSpot - this is so basic…
And also the function to “forward” or “reply to all”
Your tool is simply not even basic format.
We are just now implementing and I see the value in having the ability to have these functions added to conversations. I agree with @LUP, @raylawrence and @brkn.
+1
Having Conversations Inbox pull in the unique signature of the user that responds to the email is important to our workflow
Must have!
+1
We are looking for this feature as well. Our possible use cases:
1) Automatically include a generic “Customer Service Rep” signature
or
2) Automatically include the personal signature of whomever is replying to the ticket
We’d probably settle for either option, but both would require an image in the signature - hence snippets don’t work (nor are snippets automatic).
This is a must-have feature for us!
Definitely need this! We are also using snippets at the moment but those don’t support HTML.
The workaround that was suggested to us has been working well enough:
Search contacts for the customer’s email address.
Send an email via the customer profile (not through Conversations Inbox)
Go back to Conversations Inbox and mark the message Closed
The message will come from the individual user’s email address and their signature will be added.
Depending on how the message was received, it’s likely you’ll find the original message there and will be able to hit Reply so that the original text is included in the response. Watch that the correct sending email address is used because the default will be the shared email. But there is a simple drop-down to change that each time a message is sent.
The feature is available in all other parts of Hubspot, just not the place where it is absolutely essential.
