There is a current limitation where WhatsApp templates in HubSpot can only be mapped to contact and company properties.
As a result, we are having to copy ticket properties to contact properties to then send the message, which is not straightforward.
It would be extremely helpful if this could be expanded to Tickets so we can use ticket properties in the Message Templates management.
Hi! Came here to check if someone had submitted this idea!
I will add something else: this will update constantly the contact property with every new value of the ticket property, so if a customer opens more ticket at once it could be misleading for the whatsapp template