We were told upon sign-up that integration of deals and abandoned checkout products was an “out of the box” feature that didn’t require any fiddling.
It’s not of value to have an abandoned cart email workflow without being able to customize the email. Customization is at the heart of Hubspot so it seems unaligned with your values to remove this functionality.
Part of our sales strategy is to follow up based on the products in the deal. We can no longer create these customized workflows.
For a platform this robust, and the prevalence of Shopify users, you would think this would be a highly sought after integration that would be managed and protected carefully.
I’m very disappointed that this won’t be available after it was touted as a feature.