@HRahman57 - I am with you on this! I have developed for my clients a system that can offer filtering and control over the ticket creation process when you get an Inbox email. To accomplish this I have a triggred Conversation workflow that looks at the details of the incoming email and handles different from/to address cases etc.
I do need Ops Hub custom coded works=flow step to accomplish this since Conversations are a strange object animal with a number of fairly arbitrary restrictions on how you can use them. But all this is worksing pretty well in the HubSpot instances I have set up.
Hope this is helpful.
Steve