Once again, another key feature that is missing. Seems every day i try and build something for our team I come up against a stupid way Hubspot was implemented. For me it has nothing to do with marketing, but for Service. I run a support desk using Hubspot Service, my team have to send a file to our customer upon transitioning a ticket to a new status. It seems right now the only way to do this is to manually write the email and attach it from within the ticket, I can’t automate the process using a Workflow and attachments. You can even create a file property, but it can only be used in forms for file upload (another bonkers decision), not within the ticket, crazy!!! Really frustrates me that certain functionlity, such as automated emails, are classed as “Marketing” when they can be used for a variety of different functions of the system.