This is a critical feature. In my opinion, custom objects are useless without it.
I completely Agree with the above. Make it happen Hubspot
This is a no-brainer, really hard to understand why this wouldn’t be available by default. Disappointed.
FYI HubSpot has a beta with this feature called “[Public Beta] Log Emails to Custom Objects from Gmail & O365”. Just signed up and it works. Good luck!
I don’t see that public beta in the list!
Check with your HubSpot rep. Maybe they need to do something special to give you access.
Hey HubSpot Community,
The ability to log emails to HubSpot custom objects from within Gmail and web-based Office 365 is now live to all.
Now, customers with the Gmail or O365 Chrome extension can choose to log emails to their custom objects directly from within Gmail and web-based Office 365. Custom objects will now be listed below HubSpot’s standard objects in the association picker inside of Gmail and O365.
Please note that this functionality is only available to Gmail users via the HubSpot Chrome extension or to Outlook users via the web-based O365 add-in. This is not supported for customers using HubSpot VSTO add-in for Outlook Desktop.
Thank you,
Scott
Use Case: HubSpot Gmail extension logs out for various reasons (e.g., Chrome updates, new Chrome browser sign-in, laptop restart, switching between Gmail accounts or HubSpot accounts, etc.). I then log back into my Gmail account but forget to log back into the HubSpot Gmail extension. I am now actively sending emails, but HubSpot does not track these emails. Unless I receive a response to the email I have sent, there is no simple way of adding the email to a contact’s activity log. The only hack available is to log a manual email to the contact activities. This is time-consuming and has limitations:
- Only the content of the email can be easily copied/pasted into the manual email log - the email date and time have to be entered manually.
- For emails with multiple contacts, the contact names need to be added to the log individually, which requires searching the “Contacted” input field by typing email addresses. This is especially cumbersome when the email gets delivered to multiple organizations.
- The email log can’t be linked to the Gmail thread unless the contact responds.
- Even if the contact does respond, the originally sent email content is not captured in the response, meaning the manual email log cannot be merged with the tracked thread.
There is a community thread for the issue “Log an email after it is sent” that suggested the Manual Logging Section supplement BCC or FWD; however, the “accepted solution” does not address the issue (it only fixes FWD or BCC items). Can you add a third email address option to the Manual Logging Section to supplement BCC or FWD? This would allow us to add emails we have already sent to our contacts that weren’t initially tracked.
Please provide a timeline for when this feature is expected to become available.
+1
This isn’t restricted to just those that use the Gmail extension - this is an issue for anyone who logs email in HubSpot and forgets to log before sending. +1
I note this was first raised in Mar 2021: https://community.hubspot.com/t5/HubSpot-Ideas/Log-an-email-after-it-has-been-sent/idi-p/415328
+1 (million)
Much needed feature
Update here please Hubspot, this is seriously needed
I’d like to add to this - not just contacts and companies but deals too. Often times I work with people who effect multiple deals but I don’t want to add them to the deal. I want the ability to add just an email from them to a deal. Currently this can be accomplished by searching for their contact record, finding the email, and then adding an association to that email only. But why not have this ability right in the Gmail integration? The edit option in tracking only works as long as tracking stays on the email thread. If for any reason tracking stops you lose the edit option.
Hi HubSpot
Our company is new to HubSpot. We came from Pipedrive this summer.
Many things to say, but this functionality is almost as basic as it gets. I do see other in this thread are asking for a status. Please advice so we all know what we can expect for the next release!
Hi @Flora - any news on this? I should’ve checked before signing up but I presumed this was such a standard thing! (2 other CRM’s I’ve used have had this ability as standard). Thanks.
@Latchy I love the dedication to comming back to this thread. You haven’t posted about it in a while, did you give up at this point?
So, nearly 5 years later and this simple feature, one which many, if not most, other CRM systems provide out of the box is not available. I don’t want to forward an email I already sent. For that matter, I don’t want to forward even an email that was sent to me. I simply want to press a button that then logs the email. Even better if I can log it against a deal!
The last response from the hubspot product team was in 2020, over three years ago. What is the dev team doing back there?
I see that this is in Beta for Gmail and Outlook 365 extensions… Any chance that the Exchange extension is going to feature this? Seems like Exchange is always left in the dust 
Yay! This works! However, for some reason, when I was logging a sent email, I had to add the contact to the CRM first, then click out of the email, click back in, and then I was able to log it. In my inbox, I was able to just log the email and add the new contact at the same time.