Pathetic that still nothing close to a decent decision. I’m paying for this and cannot easily record emails or get even basic bloody reports… and I thought Salesforce was **bleep**…
We NEED a button in HubSpot add-in for Office365 that says “log this email” and allow us to pick the contact manually. Lack of this feature is HubSpots largest weakness - fixing this would solve SO many problems.
Now, if logging is turned on, we have no control where the e-mail goes if multiple recievers and it results in massive spam inside the CRM. If logging is off, BCC and forward is such a manual job and we still have no control of where the mail is saved. Would also give the opportunity to save e-mail correspondance with coworkers about a company/deal/ticket on the correct contact - not on my coworker, which happens if BCC/forward.
Lastly, the forwarding does not work if subject is not in english - which in our Norwegian company never is. This way Hubspot can not fulfill the purpose it was bought for.
Should not be hard to implement simple button saying “log this spesific email” and then picking the right contact.
and still we wait for what in most systems is a basic function…yawn..
All they need to do is look at how products such as Salesforce do this.
HubSpot is not as good as they made it out to be. Paid version of Zoho is looking like an option.
Hi everyone,
I’m Flora, the Product Manager for HubSpot’s Sales Extensions.
Thank you for all of the feedback- we are currently investigating the demand and feasibility of this idea. I will update this thread if we move forward with developing this feature.
Hi everyone,
I’m Flora, the Product Manager for HubSpot’s Sales Extensions.
Thank you for all of the feedback- we are currently investigating the demand and feasibility of this idea. I will update this thread if we move forward with developing this feature.
The biggest issue experienced with Hubspot, please deliver asap to facilitate our daily activities!
So glad I’m paying for HubSpot - placing it “Under Review” 2 years after putting forward an “idea” most other CRM’s have had in place for several years. Quite pathetic really.
…and still no progress!
This is essential.
A user should be able to add an email from sent items if they forgot to add the email when it was sent, and they should be able to select and add emails that have been received.
The forward email option is quite useless, as it displays in the contact’s record that YOU chose to not track the email.
Also, when you read previously sent emails from Outlook, Hubspot records your opening of a tracked email has been opened by “Someone”, even when you’ve set Hubspot to not track your own domain emails.
I am using the Gmail integration. I have set the “Log” unchecked by default because I send many non-sales related emails.
Sometimes, I forget to press “Log” on an email prior to sending. Or I receive an email in my inbox that I feel is relevant to a Hubspot contact so I would like to attach that to the record.
Is there a way to retroactively log emails to Hubspot from my sent items (after the email has been sent), or log emails that are received in my inbox, to a Hubspot record?
Hi @OPeters,
Thanks for posting in the Ideas Forum!
To log an email you sent, you can manually log it.
If the contact replies and you want to log the reply, you can use the forwarding address.
Thanks,
Melinda | (She/Her)
Customer Support Specialist
Thanks Melinda.
Using the forwarding address does not help if the email that I am
forwarding has come from someone not related to the Contact or Company, for
example from my accounts team or legal team and I want to log the email to
a customer’s record. Obviously my accounts team’s email address will not be
on a Contact or on the Company.
Is there a solution where I can selectively log an email from a third party
to a Contact or Company?
*Oliver Peters* | Sales Manager
*Medianet*
--
_This email may contain information that is confidential. If you receive an
email in error please delete it immediately._
Hi @OPeters,
Thanks for clarifying!
The only option would be to manually log it.
Thanks,
Melinda | (She/Her)
Customer Support Specialist
There are other CRM plugins that allow you to click a button to log a prviously sent email in the CRM.
This would be a very helpful feature to have in Hubspot.
Much needed!
Until Hubspot can consistently stop logging itself out, then this is an absolute must.
Still trying to push this to the top of the pile. Is a basic feature of many other tools, so not a difficult development
This feature REALLY needs to be built. It’s already something that is available in other CRMs.