Use Case: HubSpot Gmail extension logs out for various reasons (e.g., Chrome updates, new Chrome browser sign-in, laptop restart, switching between Gmail accounts or HubSpot accounts, etc.). I then log back into my Gmail account but forget to log back into the HubSpot Gmail extension. I am now actively sending emails, but HubSpot does not track these emails. Unless I receive a response to the email I have sent, there is no simple way of adding the email to a contact’s activity log. The only hack available is to log a manual email to the contact activities. This is time-consuming and has limitations:
- Only the content of the email can be easily copied/pasted into the manual email log - the email date and time have to be entered manually.
- For emails with multiple contacts, the contact names need to be added to the log individually, which requires searching the “Contacted” input field by typing email addresses. This is especially cumbersome when the email gets delivered to multiple organizations.
- The email log can’t be linked to the Gmail thread unless the contact responds.
- Even if the contact does respond, the originally sent email content is not captured in the response, meaning the manual email log cannot be merged with the tracked thread.
There is a community thread for the issue “Log an email after it is sent” that suggested the Manual Logging Section supplement BCC or FWD; however, the “accepted solution” does not address the issue (it only fixes FWD or BCC items). Can you add a third email address option to the Manual Logging Section to supplement BCC or FWD? This would allow us to add emails we have already sent to our contacts that weren’t initially tracked.
Please provide a timeline for when this feature is expected to become available.