# Add checklist functionality on Service Tickets **URL:** \ **Category:** HubSpot Ideas\ **Tags:** help-desk\ **Created:** [October 26, 2022, 3:57pm UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948 "2022-10-26T15:57:30Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![DWohlers](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/dwohlers/32/193648_2.png) [@DWohlers](https://community.hubspot.com/u/DWohlers)\ **Post date:** [October 26, 2022, 3:57pm UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/1 "2022-10-26T15:57:30Z")
It would be of HUGE value to have the ability to add a checklist on a service ticket. I have several use cases: 1. We utilize service tickets to track our product implementations. Because there are way to many steps in our process to have them reflected as a ticket status, it would be great to have the ability to embed a checklist on the ticket to track steps and things that are completed as a part of that ticket. 2. When we are supporting our customers on some issues with a service ticket, there are some known steps that need to be completed with them before the ticket can be closed. It would be great to have a checklist that the user working the ticket could mark things as complete. Ideally for both use cases, I’d love to be able to have a snippet that would then populate a note on the ticket with this checklist. I was hoping to utilize a work-around by having a snippet that is a pasted Excel grid to update manually with text, but the grid isn’t supported in snippets or notes. ---
**Author:** ![NDewey](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/ndewey/32/63728_2.png) [@NDewey](https://community.hubspot.com/u/NDewey)\ **Post date:** [February 1, 2024, 10:11pm UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/2 "2024-02-01T22:11:31Z")
YES PLEASE! ---
**Author:** ![LvanderVoort](https://avatars.discourse-cdn.com/v4/letter/l/bbe5ce/32.png) [@LvanderVoort](https://community.hubspot.com/u/LvanderVoort)\ **Post date:** [March 6, 2024, 8:28am UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/3 "2024-03-06T08:28:17Z")
would be great indeed. Any workaround - how to add information (bullets / checklists) to a ticket? ---
**Author:** ![Joelk](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@Joelk](https://community.hubspot.com/u/Joelk)\ **Post date:** [August 6, 2024, 6:48pm UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/4 "2024-08-06T18:48:47Z")
+1 ---
**Author:** ![BStables4](https://avatars.discourse-cdn.com/v4/letter/b/f17d59/32.png) [@BStables4](https://community.hubspot.com/u/BStables4)\ **Post date:** [October 22, 2024, 8:58am UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/5 "2024-10-22T08:58:57Z")
yes please 😁 ---
**Author:** ![Joelk](https://avatars.discourse-cdn.com/v4/letter/j/edb3f5/32.png) [@Joelk](https://community.hubspot.com/u/Joelk)\ **Post date:** [March 20, 2025, 4:12pm UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/6 "2025-03-20T16:12:52Z")
Yes! Waiting for this for the longest time! ---
**Author:** ![JCROD](https://avatars.discourse-cdn.com/v4/letter/j/a587f6/32.png) [@JCROD](https://community.hubspot.com/u/JCROD)\ **Post date:** [July 16, 2025, 9:13pm UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/7 "2025-07-16T21:13:45Z")
What kind of ticket management system doesn’t have a checklist? We have to send tickets to Monday to manage them effectively - it’s crazy to have to pay for another tool and ask our team to work between two tools… we pay so much for Hubspot to be lacking this basic functionality. ---
**Author:** ![LEdwards89](https://avatars.discourse-cdn.com/v4/letter/l/a9adbd/32.png) [@LEdwards89](https://community.hubspot.com/u/LEdwards89)\ **Post date:** [December 3, 2025, 5:24pm UTC](https://community.hubspot.com/t/add-checklist-functionality-on-service-tickets/67948/8 "2025-12-03T17:24:29Z")
This would be a fantastic addition. Something which should have been implemented from the start