Agreed. In my case, we want to send Confirmation emails to clients and CC a “confirmations” email inbox.
The cc button would be a game changer for my team.
Adding another voice to the chorus -- we need this feature!
This is an absolutely necessary feature. The ability to mark specific people from departments in automated emails has lots of business use cases. Please consider this.
Is this available at the moment? Would save my team 10~20 minutes per lead that comes in.
Totally need it! Any workaround or app that can help?
I really struggle with this for the customer follow-up, as there is no visibility for the sales reps at least the customer replies to the message. there is not a trace in anybody’s inbox of the welcome messages or the onboarding sequences we sent.
cc’ing our sales reps in certain marketing emails would be a very beneficial feature for us.
Totally need that function ! We also need to be able to read messages that have been sent to the customer via Marketing Emails, even with no replies.
It would be useful to show individual contact names and/or emails in a cc field for outgoing HubSpot emails. We’ve had occasions where that would have been useful in group emails. In Outlook, we show the names rather than the email. Although you can click on the name to get their email address. Would love it if this could be an enhancement to the program.
Agreed. Where is this feature?
This needs to happen.
We need this to smoothly hand off a new customer between a salesperson and customer success person, allowing all three parties to be on the same thread.
Just to extend this a little…
It would be good to have the option for Internal Email Notifications to have the ability to CC in multiple users.
At the moment you can send an email to multiple users, but with both CC’d they are then able to see who has responded to the email notification first.
I also see a great need for adding a cc to automated marketing emails. When different internal teams work to support customers in different ways, it would be helpful if we could cc our internal team member so that they could be introduced to the client up front and have better visibility into what has already happening without having to open up the activity or email tab on each deal.
I totally agree with the ‘basic functionality’ kinda thing regarding the cc and bcc fields on emails. I have worked on a different CRM and they have it. A bit surprised really that this isn’t available in HS.
BTW, while we are all waiting for some actions to be taken from your end regarding this idea. I think it would be nice to have options or suggested workaround coming from your end. Waiting is fine to a certain extent. Having a workaround that “works” would probably be a game changer. I bet most of the people who participated here would love to hear those too, so we can start exploring.
My used case is same with the others.
Got a workflow rule sending an email to a contact, and we wanted to copy (cc/bcc) the contact /deal owner to the same exact email.
Thanks a lot!
We would love this as well. We’re using workflows to send out initial onboarding emails from our customer success team for our self serve SaaS product, and our CS team would like to be able to reply or forward those emails all in one thread if the new customer doesn’t take the steps necessary to complete the onboarding process. Right now, we have to start a new email chain when this happens and it results in multiple threaded emails about the same topic.
Currently my transactional emails triggered through workflows do not see their content logged in my customers timelines (only statistics).
That’s a bit of an issue for us really since I need to see what data has been sent in the merge fields of my email at that particular time to a contact.
A BCC feature would allow us to add the LOG BCC email from Hubspot so that the content would appear on my contacts timelines, if I understands correctly. Otherwise I could turn on the Compliance BCC on all emails and try to input the LOG BCC address there but i’d be asked to verify that address, which I’m not able to do obviously…
I’m not sure why Hubspot does not display the content of the automated emails in the timelines (as everyone would assume it does) but maybe that BCC feature would help as a workaround. If there’s another way please let me know!
@ELallement you should be able to set a BCC with Single Send transactional email to log the contents of the actual sent email.
Note: The HTML/JSON sent through this API isn’t saved by HubSpot. You may review the template of the email from the contact’s timeline event. If you wish to keep a record of the emails sent and their contents, we recommend adding a BCC to the email.
Would be very helpful for a few use cases for our team as well. Any plans on implementing?
Thank you!