+1 to this! When emailing C-Level folks, it’s important to be able to send the email to their assistants or other designated team members via a CC.
This would be a significant value add to our marketing emails. Our use case is to cc our partner companies when emailing their client database, this will add credibility to the email, increasing open, click and reply rates
Please consider this idea more of a priority! It is an essential need in sales/marketing
Awaiting for this feature
Chiming in here to say that we would also like to see the CC and BCC capabilities for Hubspot automated emails. We have people internally that need to be notified when certain client emails go out.
Also chiming in here to say that we would also like to see the CC and BCC capabilities for Hubspot automated emails. We have people internally that need to be notified when certain client emails go out.
We can do this in Sales emails - would be helpful if we could for marketing too!
agreed!
We use email templates to send pro forma invoices to prospective customers, we want to cc the sales rep so they can see the exact content of what the prospect receive, especially when they have questions about it
We need this to integrate with automatic feedback gathering with Trustpilot.
This is a must to be able to use automatic review systems such as trustpilot. Google no longer counts Manual reviews sends so the only way to ensure all closed deals are prompted for a review that counts is adding your trustpilot identifier email addresss to the bcc.
For a B2B business, the ability to CC or BCC another department head so they have visibility to the pipeline would be very helpful!
We have this need as well. Here is our case study. We send sales order confirmation emails to our clients automatically when we receive an order. This email recap the order detail and client information. We use this email mainly to ask clients to review this information and reply to the email in case of a mistake. The email address we use is generic as we have a team of sales admin who supports these kinds of requests however we want our Area Sales Manager to be aware of any hiccup that can happen with a sale they made. Thus, we would like to CC our Area Sales Manager to these emails since they need to be aware of a reply immediately. The ability to cc someone on an automated email would be really helpful.
@mgandi we have a similar solution and our work-around was to set the “reply to” address and note IN the internal email that the recipient can reply to that other department person (in our case, Sales comms with Marketing). Seems like this is the way to go until we can directly get the CC or BCC people to show up at point of delivery. ![]()
Hi @sarahosell thanks for the work-around.
This would be great for us as well! We would like to add a CC to a template.
Is this still not available?
Use case: We use personalization tokens to create custom instanced links for our software users. Having a BCC on our automated email drip workflows will allow us to add a Debug@ email address as BCC so we can see our real email sends to make sure links and personalization tokens don’t break for any reason.
Hi folks-
Just dropping back in to say thank you for all the comments & thoughts here. For transparency, this is still not yet on the roadmap. We are evaluating it as something to add in the back half of this year, but nothing is yet planned.
Please keep upvoting this, and dropping your use cases for it. We are following it and listening.
Cheers,
Jake
We use forms for internal employee task requests and currently have to manually forward hubspot notifications to the original form-filler and CC the team at large as an acknowledgment of receipt. It’s a dumb amount of manual labor that shouldn’t be necessary.