+1
Bumping this back to the top. Any updates here, HubSpot??
Has anyone found a workaround for this?
Everyone, I recently got an answer while discussing this with my direct rep from Hubspot. The bottom line is no, this will not be impelemented. Its not about the ability to do so, but the legality and compliance aspect for mass mailing in the united states.
That said, an optional solution was presented. When doing the marketing email, set it up with a workflow. In that work flow to send the email out would also send a second email to the contact owner, rep or person you want to have copies of using a property function. That second email could then be used to flag follow ups, advise a rep or group of the individual the email was sent to, etc. While not as convenient, this did give me the ability to let my outside rep groups know who was getting marketing emails in their territory as they are not part of my inside sales force and thus not connected with our Hubspot system.
Hope that may help at least a few of you out there!
Tom
Yup we did the same workaround and it’s working for our sales people.
Desde a contratação do HubSpot, tenho a necessidade de enviar campanhas de e-mail marketing por meio de e-mail em massa copiando time de vendas ou outros destinatários, principalmente em e-mails personalizados com informações de clientes, e fui surpreendido com a impossibilidade de definir CC ou CCO nas estratégias de e-mail.
Encontrei algumas ideias levantadas a partir de 2017 na comunidade, mas os retornos dados pela Equipe de Produto da HubSpot (em 2017 e 2020) não foram satisfatórios para os usuários. Alguma atualização prevista para 2025?
Super importante
This is a necessary feature - if HubSpot can deploy this, our lives will become more convenient.
Hello. I would like to request this function (CC), as when our automated emails are sent out as part of workflows we need the client to reply to multiple people, e.g. our team’s inbox plus a specific staff member.
Still nothing here?!
Would be idea to cc the Account Owner dynamically, in some scenarios..
Love for this feature to be live soon… We’re sending marketing emails a lot and would like to keep the deal owner and content team looped in for easy checking.
+1!
Any news on this? Can we at least know if it will be or not implemented? @Shay
Upvoting on behalf of my customer in HID: 22467258
As a possible workaround, users can clone the “Send marketing email” action currently in your workflow, and in the cloned action, select the option to send to the associated contact. You’d simply need to make sure that 1) the contacts to be CC’d are marketing contacts and 2) are associated with the contacts originally enrolled in the workflow.
Please note that the will be two separate emails:
Hi, adding our use cases for this!
1. We have a workflow that sends an email to a contact on the deal with the association label “consultant”. They are a team member (consultant) who is providing the services for the deal. We send them certain emails by workflow automations and aren’t able to CC their account manager, their client, or their manager but some emails would be very helpful to have others cc’d.
2. We want to set up a workflow to send a finance onboarding email to new clients when a deal closes. Sometimes there are more than 1 client contacts and if the automation sends to both separately, they reply asking us to please include the other person. We need the email to send to all parties and a CC option would help with this.
This is still something thats missing in Hubspot and has alot of use-cases. We recently moved to Hubspot from a different CRM where we used this daily on hundreds of conversations and its essential for our process.
Its been 4 years since this post was updated, is there any new regarding this or has anyone found a solution?
Please add this functionality.
Can’t believe how long this feature hasn’t been available…
We can’t even use HubSpots invoicing and subscriptions because almost all of our customers want people CC’d.
HubSpot please add this functionality!
It’s 2026 and this is still not done. All other marketing platforms have this basic feature - we need it ASAP!
Need this for when we send Deal Registration approvals to Partners via workflows. The deal owner should be included on those emails so they can collaborate.
Hello Community,
As a HubSpot Technology Partner, our team has been monitoring this massive thread and the broader demand for CC and BCC functionality on automated and workflow-triggered emails. We want to step in and build a dedicated App Marketplace integration to bridge this exact gap, but we need your help to design it correctly.
The Reality: Why HubSpot Blocks CC Natively
From a technical and functional standpoint, we understand why HubSpot does not offer a native “CC” button on marketing emails:
- Marketing Emails are Broadcasts: Marketing blasts send separate, individual copies to each recipient.
- The “Reply All” Problem: If you natively CC’d a manager on a 100-person marketing blast, it would generate 100 separate emails, duplicating the message 100 times in your manager’s inbox. Furthermore, if a customer hits “Reply All,” it risks exposing data privacy or creating massive, chaotic email loops.
Because of this, a true “CC” only functions properly on automated transactional emails or 1-to-1 operational workflow emails, rather than mass marketing blasts.
Our Proposed Solution
We are looking at building a custom Workflow Extension Action (e.g., an independent “Send Email with CC/BCC” action block inside your workflows). This would allow you to bypass mass marketing limitations and securely loop in internal teams or multi-party external contacts on targeted automation streams.
Before we write a single line of code, we need to map out your functional workflows.
Help Us Build This for You 
To help us build the perfect app, please comment below and break down your exact workflow:
- Explain your functional use case: Walk us through it step-by-step. Example: “A workflow triggers an onboarding email to the Customer. We need to CC their Account Manager and BCC our billing team inbox so everyone is instantly on the exact same thread.” [1]
- Who needs to see the replies? When the customer replies, do those replies need to go to a shared team inbox, the original sender, or the CC’d manager? [1]
- How critical is tracking? HubSpot’s email engine cannot track a CC’d recipient’s opens or clicks natively. If our app delivers the email successfully but only tracks the primary recipient’s engagement on the HubSpot timeline, is that acceptable? [1]
We look forward to your feedback and working to get this solution built for the community!