Currently, there is no way to CC people for Marketing Email sends.
The workaround is to create a list of the people we want to CC and include them in the “TO”.
I feel this is an Important functionality to have for bulk email sends.
Thanks,
Josh
Totally agree this is needed
Bonjour,
Oui il est important de pouvoir mettre des personnes en copie d’e-mail
This is a very basic feature that has been requested so many times. But @hubspot seems oblivious. See the following posts:
https://community.hubspot.com/t5/Email-Marketing-Tool/Sending-Mass-Email-Campaigns-with-CC-functionality/m-p/335402
https://community.hubspot.com/t5/CRM/Adding-a-CC-to-outgoing-customer-emails/m-p/922167
https://community.hubspot.com/t5/HubSpot-Ideas/Add-CC-and-BCC-capabilities-to-emails-from-HubSpot/idi-p/10967
https://community.hubspot.com/t5/HubSpot-Ideas/Email-Templates-Add-quot-To-quot-quot-CC-quot-amp-quot-BCC-quot/idi-p/669789
https://community.hubspot.com/t5/HubSpot-Ideas/Add-CC-and-BCC-capabilities-to-emails-from-HubSpot/idc-p/359556/highlight/true?profile.language=ja
https://community.hubspot.com/t5/HubSpot-Ideas/Ability-to-CC-Recipients-to-marketing-emails-sent-using/idi-p/828137
This is much needed!
We currently manage lead assignments for over 100 dealerships, each with a sales manager responsible for tracking and supporting lead engagement. Currently, we assign leads directly to salespeople using HubSpot workflows, but we lack the ability to CC or BCC dealership sales managers, leaving them without visibility into lead assignments. Without automated notifications, our managers miss valuable follow-up opportunities. Manually notifying each manager is inefficient given the volume of daily lead assignments, and adding all managers as users in HubSpot is impractical. A native CC/BCC feature within HubSpot workflows would resolve these challenges by allowing automated, scalable notifications, giving managers real-time visibility into lead assignments and enabling timely follow-up and accountability without added manual steps. This feature would enhance HubSpot’s appeal to companies with distributed sales models, such as automotive and franchise-based businesses, by allowing better oversight and seamless communication across locations. We believe a CC/BCC option would add significant value to HubSpot’s workflow capabilities and support organizations with multi-location sales structures.
I need this by next week. Can you implement it real quick thx Hubspot.
We’ve been asking for this since 2017, I don’t think they are going to fix
it by next week.
This is very much needed, especially for accountability in a large team!!!
Use case-
When sending marketing emails our customers often require a personalised follow up. So we need to include our teams on the initial mail out (either the same people in cc for all emails, or the ‘contact owner’). This is an important feature for our teams.
Need BCC for BOTH Marketing Email and Sequences
Usecase, simple. We have an in-house service that needs to be BCCed on all email communications.
It’s crazy that this feature is being ignored. For our company-based association, sending bulk emails with our secondary contacts cc’d, is a necessity.
We also need the ability to allow Personalization Tokens as part of this as well, such as sending an email to one static email and one Personalization Token email as part of the same cc: email.
We would like to see this added, as well!
Hi, me and my team are still struggling because we cannot add BCC to our marketing emails and log these emails in our CRM. Are there any plans to implement this on the roadmap? Thanks.
Wow, this would be incredibly cool! We obviously get form fill submission emails from HubSpot, but if the automatic email response from HubSpot could CC the Contact Owner or one specific User, they could just respond directly to the submitter, instead of the submitter receiving two separate email threads from our team. With how low open rates are these days, it’s easy for form submitters to miss a follow-up email. Great idea!
Adding my vote for this feature!
Hello,
Adding my own use case to this:
We send an internal email to an external team when someone fills out a contact form for their division. Right now, each member of the team receives a separate email, which creates a separate thread for each team member on their end.
This becomes confusing when they each act on the same email, not knowing that the others have already handled it. They want a group email sent out, with each member CC’d, so that all of their actions stay in one thread.
We have a band-aid fix right now, but we would like a more comprehensive solution: CCing people in internal emails, so all communications stay inside one thread.
I read in another thread that laws may prevent CCing people in automated emails. Is that true?
A very helpful feature indeed!
We send out email via a workflow and need the email to pop into a specified advisor’s inbox for immediate followup.
Hey HubSpot community,
We’ve also been missing this feature in HubSpot and know it’s a common frustration here. So now my friend and I are trying to figure out a way to solve this based on what we ourselves and others have been saying.
If you’re interested feel free to sign up to our waitlist here: https://www.mailmango.xyz/
We’ve chatted with some of you already and learned a lot. We’re not launching anything just yet, but rather making sure we’re on the right track.
If HubSpot can’t provide this functionality themselves for whatever reason we’re all about finding a solution together with the community.
Feel free to reach out directly to me at simonblackk@gmail.com if you’re interested in hearing more.
Thanks!