This should be added yesterday. How are we looking with getting this added?
Could not agree more! I’ve run into so many instances where I want recipients of my marketing emails to be able to respond to me or another person on my team, and no matter how many times I say “please reach out to [other team member]” within the body of an email people always only reply to me -- which makes sense, given that when they hit “reply” my email address is the only one that appears 
It is worth noting @AAssaf that you can set a different address as the Reply-to address. This does not solve everything, but would resolve your issue of people responding directly to you when they shouldn’t.
This would be a very useful feature for us, use case is simply efficient follow up on automated emails for leads and enquiries, we need to split leads by geo and cc the regional alias for follow up
I just tried to configure an email with a CC: for a similar use case that’s already been outlined. It is shocking this isn’t possible. I do not understand how this wasn’t included in the product from day 1, let alone there not being a roadmap to when it will be available. CC: is such standard and basic email functionality it never even occurred to me to ask about it during our onboarding process.
We need this functionality as well. We manually enter a CC for almost every email we send from HS and it’s very silly.
Definitely agree this would be great to have. Any idea if it’s on the roadmap yet?
Just adding my use case in here too:
We work with a number of suppliers and promote their services to our clients on our site as we have strong search visibility in our industry. Our customers make an enquiry on a listing hosted on a hubspot landing page and this goes directly into our system. We want to be able to automate an introduction email with that supplier and our customer. Without this functionality, our supplier has to reach out ‘cold’ almost from an email address not associated with the domain where they made the enquiry.
It’s shocking to me that as a well-established marketing email tool, HubSpot does not allow users to copy users/groups on marketing emails.
More specifically, when we send mass customer communications, we need the ability to copy the sales team so they each receive the emai as well (so they know what’s going to customers) without impacting email metrics.
Unless I’m missing something, there does not seem to be a way to easily do this.
It’s important for internal visibility!
Hey HubSpot Dev Team. We really need this implemented in HubSpot. Can you see if there’s a way to add this without affecting email deliverability? Thank you.
We also need the bcc function urgently. It’s absolutely necessary in order to be able to work transparently across teams.
This is a crucial addition that needs to be implemented!
It is almost 2022 and this still hasn’t been implemented? Please consider adding this to the list of important to-dos for the new year.
Agreed. This should be an easy fix. Nimble has been doing this for years
now. Without this Hubspot remains a great marketing tool but about 7-10
years behind on relationship management tool. Given all the emphasis on
Hubspot training videos about the importance of placing value on
relationships.
Hi Community,
I would like to share this with all of you, maybe it can help you in your projects:
Have a great 2022.
Appreciate your reply but it’s not helpful for automation where it would be most useful.
Same here, we recently switched from another sales tool and they did have the functionality to add the contact /deal owner in CC in a workflow that sends an email to a contact. Interessed in this feature or a valid work-around.
Please, please add this feature!
We have numerous distributors around the world with specific regions.
We reply to incomming form submissions using a different template for each of our distributors. We don’t automate this process because there could be specific questions or queries. Currently, each person replying needs to find the correct email addrerss for the distributor which of course can lead to human error.
This is just one use case but hope this helps
This is really necessary, to set up an automatic CC of the HubSpot owner to customers from the HubSpot, the emails are total gosht, nobody can see the actual email just the notification on the activity, they can’t re-send. we sent welcome emails and the customers got are upset when we can’t show them the email! we have to turned it off and do it manually because of this functionality.
Guys - seriously. Why would you not address this? @hubspot You allow this in the transactional email API - why would you not allow us to do it with the inteface? The only workaround would be to use a webhook to send the email via API instead of using the built in
“send email”
Adding our use case for this.
1. Transactional Emails — We send a ton of transactional emails for new construction homes. These emails are automated based on where the homeowner is in the process, but we want to be able to keep more than just the one buyer in the loop on the status of their home. It would be really helpful to be able to cc’ their outside agent, their spouse, and the internal agent about scheduling their design appointment and other milestones in their purchase process.
2. Automated Marketing Emails — For example, we will host open houses for new communities. We would like to be able to send an automated email out to interested buyers AND be able to cc’ the prospects outside agent on the email. We have been making it work to send it directly to each contact, but it would make our emails more effective to have it sent to the buyer and agent as one “unit” so they are more enticed to attend/talk about it.