Hi, adding our use cases for this!
1. We have a workflow that sends an email to a contact on the deal with the association label “consultant”. They are a team member (consultant) who is providing the services for the deal. We send them certain emails by workflow automations and aren’t able to CC their account manager, their client, or their manager but some emails would be very helpful to have others cc’d.
2. We want to set up a workflow to send a finance onboarding email to new clients when a deal closes. Sometimes there are more than 1 client contacts and if the automation sends to both separately, they reply asking us to please include the other person. We need the email to send to all parties and a CC option would help with this.