This was first suggested in 2017.
Since then, hundreds of customers have expressed suppot for this improvement.
I work in software. Many customers of mine ask for features which are incredibly specific and would only benefit them or a handful of users. This suggestion is very different. Many of your customers have given use cases which seem to be very common business practices.
Every day, my team have to see which country a form has come from and select the appropriate email. This part is easy. But… they then have to find who the correct person or persons are to CC or BCC into that email. This takes time and training and, of course, is prone to human error.
This isn’t a strange, unique edge case usage. I am sure many other customers have similar problems.
Sending an order acknowledgement email that copies in accounts, production etc. is another very obvious example.
Hubspot, your customers are giving you numerous use cases which would be beneficial to the majority of your customers. Please listen to use and please implement this feature.
Matthew (long time paying customer!)