@viktoriyacaneva no progress here unfortunately. What also makes it difficult is that I’m unable to get on the phone with HubSpot to talk about anything…very frustrating! I’ve tried communicating with both teams, but Smarsh has been unable to add the companywide journaling rules that HubSpot suggested. The only workaround I could think of was to include our firm’s “info account” (info@______.com) email address to all lists that are used in HubSpot.