Now, if I want to create a report to show all of our incoming emails, there’s no way to do it. It would be great if when creating a report for activities, we could filter activity type and use a new type for all incoming emails. Now, there’s only an option to use a type called “Email reply”, which doesn’t include incoming emails that are originated by the client.
It would also be good to filter in this report to which email channel the email was sent.