# Ad Blocker error message **URL:** \ **Category:** Ads\ **Tags:** ads, starter\ **Created:** [July 6, 2023, 7:12pm UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840 "2023-07-06T19:12:55Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![DNageleisen](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@DNageleisen](https://community.hubspot.com/u/DNageleisen)\ **Post date:** [July 6, 2023, 7:12pm UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840/1 "2023-07-06T19:12:55Z")
Hi All, I am receiving an Ad Blocker error when I try to access Marketing | Ads. I have followed your Troubleshoot ad tracking issues procedure and it was not successful multiple times in the last month. I have cleared the cache in Chrome Version 114.0.5735.199 (Official Build) (64-bit) I have used an Incognito window I have attempted on Edge and Edge Private window I do not have any ad blocker extensions installed I am not using a VPN I have verified that all protection options are turned off in Avast Antivirus (and disabled it) My Windows Security settings have not changed in years and had not been a problem previously. I need access to this feature. It is urgent, becoming critical to my role. Help!!! Drew ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 6, 2023, 7:16pm UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840/2 "2023-07-06T19:16:54Z")
Hi @DNageleisen, Can you please share which error message you’re seeing? This is definitely unusual and your troubleshooting steps look good. For good measure, have you tried disabling all extensions in your browsers? Best regards ---
**Author:** ![DNageleisen](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@DNageleisen](https://community.hubspot.com/u/DNageleisen)\ **Post date:** [July 6, 2023, 8:29pm UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840/3 "2023-07-06T20:29:29Z")
Hi @karstenkoehler, A picture should help here? ![DNageleisen_0-1688675295279.png](https://d2qpr2jzcazej7.cloudfront.net/original/3X/5/c/5c57f4b21bc2d302cb88c225ef60efe81a71d63d.png) I’m looking forward to your insights. Drew ---
**Author:** ![DNageleisen](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@DNageleisen](https://community.hubspot.com/u/DNageleisen)\ **Post date:** [July 6, 2023, 8:31pm UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840/4 "2023-07-06T20:31:36Z")
@karstenkoehler I forgot to add that the only extensions are Adobe Acrobat and Google Docs Offline. I have disabled both with the same result. Thanks, Drew ---
**Author:** ![karstenkoehler](https://d10pqhm3lwygmk.cloudfront.net/user_avatar/community.hubspot.com/karstenkoehler/32/68554_2.png) [@karstenkoehler](https://community.hubspot.com/u/karstenkoehler)\ **Post date:** [July 7, 2023, 4:35am UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840/5 "2023-07-07T04:35:36Z")
Hi @DNageleisen, Thank you for the screenshot – very unusual. I would recommend logging a ticket with HubSpot support via the purple in-app _Help_ button in the lower right corner of the app. The response time might be a bit slow due to HubSpot’s global week of rest but they can check whether this is potentially a bug. Best regards! ---
**Author:** ![DNageleisen](https://avatars.discourse-cdn.com/v4/letter/d/54ee81/32.png) [@DNageleisen](https://community.hubspot.com/u/DNageleisen)\ **Post date:** [July 7, 2023, 12:40pm UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840/6 "2023-07-07T12:40:45Z")
Thanks for taking the time to have a look. My post above was copied from the HelpDesk request. Have a great day! Drew ---
**Author:** ![MGaikwad8](https://avatars.discourse-cdn.com/v4/letter/m/fbc32d/32.png) [@MGaikwad8](https://community.hubspot.com/u/MGaikwad8)\ **Post date:** [January 31, 2024, 4:15pm UTC](https://community.hubspot.com/t/ad-blocker-error-message/84840/7 "2024-01-31T16:15:23Z")
Hello, I am getting the exact same error message about ads blocker as you. Not able to access ads. Can you share any pointers on how your issue was resolved finally