We have the CRM section of Hubspot, but have found that sometimes when clicking into a contact the information that has been added and shown under the activity tab is blank; when clicking into it later the information is there. This happens even when we check a contact today, that we may have updated 6 months ago. As an example this happened today with our one of our contacts. One of our team checked this and there was no information under activity and when someone else checked it it the information was there. When that same person logged out and logged back in the information was gone again. Both members of staff have the same filters and settings, but the information was not there for one of them and was there for the other. When refreshing the screen the person who couldn’t see the activity was then able to see it. We are only able to see the contact activity if we refresh the screen for some, and for others you can just click into a contact and the activity is already there?? This has happened multiple times to many of our team members.
Hi @Connell1,
Thanks for your post. Because this issue is specific to certain accounts/computers we probably want to start by looking at what is different between the accounts/computers that experience the issue and those which do not.
It might be something simple like comptuer resources being overtaxed, settings/add-ons/extensions, chache needs to be cleared, particular browser, etc.
If you can please visualize the issue by making a screen recording, of the entire screen, showing the issue and you refreshing and possibly another of a account/computer that doesn’t have the issue that would be great.
Guy | linkedhub.io
Hi @Connell1,
I can definitely second @GuyTaylor’s suggestion re: browser cache. As HubSpot is a browser-based application, I’ve had several instances where I’ve switched between contacts/companies and the wrong contact/company’s data or no data at all has shown. Refreshing always resolves.
If this is only affecting one member of staff I can strongly recommend clearing their browser cache, which should resolve the issue.