We have 4 people that are users in our HS CRM. However, the activity for one of the users hasn’t been tracking in the Activity Timeline for the best 2 weeks. It looks like she hasn’t done anything, but I am recieving emails from HS notifying me tha this specific user has been adding companies and creating tasks in HS. Any idea why this is happening?
Hey @KaelinK08 can you just confirm the page you’re looking at? Is this sales activities for users?
Creating tasks or creating companies actually doesn’t count as an activity against a record in general, so it may be due to this. The tasks would need to be assigned to that user and actioned for them to trigger an activity update to my knowledge!